If the fault develops after 30 days of delivery, you may be entitled to a remedy such as repair or replacement in accordance with applicable local laws in your country of purchase. If an item you purchased from PlayStation Direct develops a fault within 30 days of delivery, we will provide you with a full refund or replacement if this is available. You have additional rights where items are faulty (for example, if an item is not of satisfactory quality, not fit for purpose or not as described). This goodwill return policy does not affect your statutory rights, including your rights in relation to faulty items. Note: We cannot accept returns for voucher code purchases if the code has already been redeemed. You just need to let us know within 30 days of the day we deliver your purchase (or if there is more than one delivery for your purchase, within 30 days of the day of your last delivery) that you will be returning your purchase. This means you can return your purchase for a refund as long as it’s in its original condition. Our voluntary 30-day return policy applies to all PlayStation Direct purchases. To help ensure that you have a positive experience shopping with us, and in case you need a little more time to decide whether to return an order, in addition to your statutory cancellation right we provide a goodwill returns policy allowing you to return items within 30 days of delivery. For example, for sealed audio, sealed video software (including games), if the item becomes unsealed after delivery, or for voucher codes, if the voucher code has been redeemed. However, there are exceptions when the statutory right to cancel will cease to apply. The law gives you a statutory right to cancel an order, for any reason, within 14 days from the day we deliver your order (or if there is more than one delivery for your order, within 14 days of the day of your last delivery), or in the case of an order of services (such as the provision of voucher codes), within 14 days of the purchase date. We’ve provided further details about these rights below. You also have rights if items are faulty. The law gives you rights to cancel an order within 14 days, but we also provide a goodwill returns policy allowing you to return items within 30 days. We understand that there may be times when you want to return items. Items purchased from the PlayStation Store are subject to the PlayStation Store Cancellation Policy. Note: PlayStation Direct is not the same as the PlayStation Store. In addition to the rights set out below, you may have additional rights under applicable local law nothing in the policy below limits or replaces any such rights under local law. This policy applies to purchases made from Sony Interactive Entertainment Direct Europe Limited (trading as PlayStation Direct). PLAYSTATION DIRECT RETURNS AND REFUND POLICY
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